Ramp Agent Supervisor

Job Locations US-CO-Denver
Posted Date 2 weeks ago(11/18/2021 5:25 PM)
Requisition ID
2021-36007
Employment Type
Regular Full-Time
Department
03-Ground Ops

Overview

I will demonstrate my Warrior Spirit by striving to be my best and never giving up. I will show my Servant's Heart by delivering Legendary Customer Service and treating others with respect. I will express my Fun-LUVing Attitude by not taking myself too seriously and embracing my Southwest Family.

Responsibilities

The Starting Rate of this position is $22.26/hr.

 

JOB SUMMARY

Provides Legendary Customer Service by managing Ramp Agents and oversees their work performance to ascertain that all job assignments are carried out according to Company regulations in a safe and efficient manner to assure that an on-time operation is maintained

 

 

RESPONSIBILITIES

Provides special care, attention, and assistance to internal and external SWA Customer’s as needed

Assists in training and mentoring Ramp Agents to ensure awareness of appropriate regulations, procedures, and Company policies

Manages and evaluates the work performance of Ramp Agents to ensure that their work performance, attendance, and appearance meet Company requirements

Sets clear expectations on daily assignments and procedures or process changes to Employees.

Recognizes Team member achievements and ensures appropriate and effective coaching and/or accountability is delivered to address performance shortcomings

Actively coordinates with all departments to maintain the station's on-time performance

Partners with fellow Supervisors and Leadership to achieve Station objectives

Ensures all Ramp Agents are properly assigned and utilized

Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty

Proactively reallocates Employees as needed and assigns rest and meal breaks as required

Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained

Maintains oversight in handling and operating condition of all ramp equipment in addition to ensuring ground equipment is serviced and fueled as necessary

May perform SIDA signatory responsibilities as assigned

Must be able to meet any physical ability requirements listed on this description

May perform other job duties as directed by Employee's Leaders

Southwest Airlines is an Equal Opportunity Employer

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to successfully complete Ramp Agent training and perform all essential job functions of a Ramp Agent
  • Ability to assume a high level of responsibility
  • Ability to successfully work with others as part of a Team, meet the public and work in a variety of challenging situations under stressful conditions
  • Ability to effectively communicate information and instructions verbally and/or via radio equipment, telephone, face to face, and public address systems
  • Ability to read documents, follow instructions, learn, understand, and teach ramp operations procedures, rules, and regulations
  • Ability to read and write English
  • Ability to use computer keyboard with sufficient speed to meet demands of job. Must be able to sufficiently use and navigate current computer software, including Microsoft Office products
  • Ability to work in environment with exposure to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods of time
  • Ability to demonstrate awareness of hazardous situations and maintain safe working environment in addition to handling emergencies as needed. Must maintain alertness to moving vehicles and aircraft
  • Ability to work safely and with urgency under tight time constraints to accomplish quick turns of aircraft
  • Ability to demonstrate strong organizational skills and attention to detail
  • Ability to solve complex operational problems
  • Ability to manage highly sensitive and confidential information
  • Knowledge of Ramp, Operations, Provisioning and Freight Agent collective bargaining agreements and Company policies and procedures preferred

 

EDUCATION

  • Required: High School Diploma or GED
  • Preferred: College coursework or degree

 

EXPERIENCE

  • Preferred: 2 years of airline, military or industry related work experience in ramp, operations, or provisioning functions

 

LICENSING/CERTIFICATION 

  • Must be able to obtain a SIDA badge and meet all local airport requirements
  • Must possess a current valid driver’s license issued in the United States
  • May be required by Station Leadership to obtain a Customs' Seal and meet all requirements to work international flights
  • Requires you to obtain and maintain USPS Clearance and meet all requirements to handle US Mail

 

PHYSICAL ABILITIES

  • Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
  • Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods
  • Must be able to work in cramped or high places
  • Must be able to carry heavy items up and down jetway stairs
  • Must maintain the ability to wear prescribed uniforms

OTHER QUALIFICATIONS

  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Must be at least 18 years of age
  • Must be able to work various shifts including nights, weekends, holidays, and overtime and some travel may be required for training
  • Must be fully vaccinated against COVID-19 by start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19

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