Provisioning Agent (Maui Airport)

Job Locations US-HI-Kahului
Posted Date 1 week ago(10/13/2021 6:51 PM)
Requisition ID
Airport Positions
Employment Type
Regular Full-Time
03-Ground Ops


I will demonstrate my Warrior Spirit by striving to be my best and never giving up. I will show my Servant's Heart by delivering Legendary Customer Service and treating others with respect. I will express my Fun-LUVing Attitude by not taking myself too seriously and embracing my Southwest Family.


***Southwest Airlines will consider your interest for the OGG Provisioning Agent position if you are currently a resident of the state of Hawaii***




  • Provides legendary Customer Service by assuring aircraft is provisioned and fully serviced with supplies while in compliance with Company, contractual and regulatory requirements.



  • Warehouse area:
    • Works in warehouse, preparing items for stocking and operating forklift and pallet jacks as necessary
    • Packs and repacks liquor, beer, wine containers and completes inventory with an electronic device
    • Loads and stores multiple bags of ice for loading onto provisioning trucks. Handles 30 or more bags of ice a day per shift
    • Prepares perishable items for stocking on aircraft
    • Reviews flight information to plan for snack flights. Consolidates snacks which are consumed for future flights
    • Packs and repacks entertainment kits and assures aircraft is equipped with such kits.
    • Keeps work area clean by sweeping, mopping, wiping down counter tops and organizing warehouse supplies
    • Maintains provisioning truck in a clean orderly manner. Prepares for the provisioning of flights by stocking provisioning trucks with items from the warehouse on a frequent basis
  • Ramp Area:
    • Loads, unloads and services Company aircraft. Transports company material (COMAT) to and from aircraft
    • Performs job in a safe manner in compliance with Company, contractual and regulatory requirements
    • Safely drives and operates a provisioning truck in the airport ramp area
    • Works in the vicinity of and between passenger terminals, aircraft, hangers, jetways, Warehouses, and air freight facilities, both indoors and outdoors.
    • As qualified, operates all motorized ground service equipment (including bag tugs, golf carts, forklifts, pallet jacks, and passenger vehicles) assigned by the Company to complete airline operations
    • May be exposed to a wide variety of weather conditions, jet and machinery noises, dirt and dust for extended period of time
    • Stocks the aircraft galley with ice, beverages, soda, pre-packed liquor, beer, wine, snacks, cups, paper products and other provisions
    • Equips aircraft cabin interiors for flights with equipment and supplies such as passenger amenities
    • Empties trash receptacles, mops galley areas, mops lavatory floor, restock lavatory compartments, and wipes/cleans galley and lavatories
    • Hand cleans interior of aircraft by hand sweeping and dusting, and uses specialized cleaning fluids and materials, using mechanized cleaning aids as required
    • Transports cabin, commissary, and cleaning equipment between aircraft and storage areas
    • Provisioning aircraft must be accomplished during a prescribed ground time
  • General:
    • Works as a member of lean staff operating out of cities served by the airline
    • Wears visual identification required by the Company, prominently displayed for ready recognition
    • Responds to internal Customer inquiries
    • Attends initial and ongoing training (classroom and on-the-job), and keeps current on knowledge, information, and equipment to gain proficiency
    • Duties may vary by size and organization of Provisioning Station
    • Provides friendly service to and maintains positive relationships with all internal and external Customers
    • Works in a cooperative spirit to ensure the success of our Company
    • Must be able to meet any physical ability requirements listed on this description
    • May perform other job duties as directed by Employee's Leaders

Southwest Airlines is an Equal Opportunity Employer



  • Must be able to read, write and fluently speak and understand the English language
  • Must be able to successfully complete Provisioning Agent training (classroom and on-the-job) and probationary and/or evaluation period
  • Prior to completion of probationary period, Employee must abide by the Probationary Attendance Control Policy
  • Employee must maintain a satisfactory rating on all performance evaluations, which are given at 50 day, 100 day, 150 day and annually
  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Must be alert to moving vehicles, aircraft, or personnel
  • Must be able to use radio equipment
  • Must be able to communicate information and instructions verbally and/or with radio equipment
  • Must be able to type and/or use computer keyboard with sufficient speed to meet demands of the job
  • Must be able to work on provisioning trucks and provisioning stands at heights of 10 feet or above
  • Must be able to read documents, follow instructions, learn and understand provisioning procedures, rules, and regulations including federal and local security regulations



  • Required: High School Diploma or GED



  • N/A


  • Must be able to obtain a Security Identification Display Area (SIDA) badge and meet all local airport requirements
  • Must possess a valid U.S. driver’s license
  • May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
  • Requires you to obtain and maintain USPS Clearance and meet all requirements to handle US Mail



  • Must be able to perform the job functions within a limited space and able to lift and move items of 70 pounds and/or, more on a regular basis and repetitively lift weights of 25 to 65 pounds on raised surfaces
  • Must be able to observe, and discern safety practices and communicate with Team members verbally and in writing
  • Must be able to bend, stretch, and squat to position self while working in the designated work areas including aircraft galleys, provisioning vehicles, warehouse/office area, and other designated work areas
  • Must be able to operate cutting tools to open supply boxes


  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Must be able to work various shifts including nights, weekends, holidays, and overtime as outlined in the labor agreement
  • Must be fully vaccinated against COVID-19 by start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19.

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