I will demonstrate my Warrior Spirit by striving to be my best and never giving up. I will show my Servant's Heart by delivering Legendary Customer Service and treating others with respect. I will express my Fun-LUVing Attitude by not taking myself too seriously and embracing my Southwest Family.
The Starting Rate of this position is $22.26/hr.
Provides Legendary Customer Service by managing Ramp Agents and oversees their work performance to ascertain that all job assignments are carried out according to Company regulations in a safe and efficient manner to assure that an on-time operation is maintained
Provides special care, attention, and assistance to internal and external SWA Customer’s as needed
Assists in training and mentoring Ramp Agents to ensure awareness of appropriate regulations, procedures, and Company policies
Manages and evaluates the work performance of Ramp Agents to ensure that their work performance, attendance, and appearance meet Company requirements
Sets clear expectations on daily assignments and procedures or process changes to Employees.
Recognizes Team member achievements and ensures appropriate and effective coaching and/or accountability is delivered to address performance shortcomings
Actively coordinates with all departments to maintain the station's on-time performance
Partners with fellow Supervisors and Leadership to achieve Station objectives
Ensures all Ramp Agents are properly assigned and utilized
Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
Proactively reallocates Employees as needed and assigns rest and meal breaks as required
Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained
Maintains oversight in handling and operating condition of all ramp equipment in addition to ensuring ground equipment is serviced and fueled as necessary
May perform SIDA signatory responsibilities as assigned
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Southwest Airlines is an Equal Opportunity Employer
KNOWLEDGE, SKILLS AND ABILITIES