• Flight Attendant Supervisor

    Job Locations US-MD-Baltimore
    Posted Date 5 days ago(11/8/2018 1:07 PM)
    Requisition ID
    2018-25948
    Category
    Inflight (Base, Flight Attendants,Leadership, Operations)
    Employment Type
    Regular Full-Time
    Department
    04-Inflight
  • Overview

    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

    Responsibilities

    WORK ACTIVITIES/CONTEXT:

     

     

     

    ****INTERVIEWING LOCAL EXTERNAL CANDIDATES ONLY**** MARYLAND, WASHINGTON, D.C., AND VIRGINIA RESIDENTS ONLY

     

    Southwest Airlines will accept your job bid for the Customer Service  Agent position in DCA only if you are currently a resident of Maryland, Washington, D.C., or Virginia or can provide established residency in Maryland, Washington, D.C., or Virginia.

     

     

    Responsible for all essential functions of an Inflight Supervisor, which includes but is not limited to:

    • Responsible for coaching and counseling behavior, performance and appearance issues with Flight Attendants
    • Conducts Flight Attendant attendance reviews and documenting appropriate Flight Attendant files
    • Conducts audits, ghost rides, gate checks, team-building flights and visits to Provisioning and out stations
    • Must qualify and maintain all active requirements of a Southwest Flight Attendant
    • Attend all required Leadership annual training(i.e. Recurrent Training, CISM training, Drug and Alcohol training and any other training set by the company or leader
    • Responsible for review and follow-up of On-board Peer evaluations and monitoring of On-board Flight Attendant job performance
    • Participates in new-hire Base Orientations
    • Ensures Flight Attendant recognition and awards programs are in place and follow up occurs with anniversaries, external commendation letters, LUV reports, e-kicktails, on the spot and all other special recognition awards
    • Participates in the Flight Attendant interview process
    • Assist Base management with staffing, planning, and scheduling of the operation
    • Assist leaders with various Base, Local and Company committees and events (Cultural, Safety, Ronald McDonald, etc) by attending meetings, providing feedback on any necessary changes
    • Responsible for documentation of Staff Meetings
    • Must be able to meet any physical ability requirements listed on this description.
    • May perform other job duties as directed by Employee’s Leaders.

    Qualifications

    BASIC QUALIFICATIONS:

    • High School Diploma, GED or equivalent education required.
    • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. 

    EDUCATION: 

    •  High School diploma or equivalency required

    EXPERIENCE: 

    • Two years of Leadership experience required
    • Must be able to successfully complete the Southwest Airlines Flight Attendant Initial training program within three months of hire (dependent on SWAU availbility of classes)
    • Flight Attendant experience preferred
    • Must be 20 years of age

    LICENSING/CERTIFICATION:

    • DOT Position

     

    PHYSICAL ABILITIES: 

    • Weight must be of such proportion to height that a neat appearance is maintained and physical ability to perform all job functions is not hindered.
    • The ability to, while facing forward, walk and fit comfortably down the aircraft aisle, fit quickly through the over-wing window exit, and to fit into a jump-seat harness without modification, including closure without a seatbelt extension.
    • Must be able to lift items up to 50 pounds from floor to shoulder level as required. 
    • Also requires the ability to lift carry-on items from floor to above shoulder level with assistance

    SKILLS/ABILITIES/KNOWLEDGE/WORK SYLE:

     

    • Must be able to comply with company attendance standards as described in established guidelines
    • Must have mobility, including working p.m, weekend and overnight shifts in field cities
    • Must maintain working knowledge of Flight Attendant manual, Work and Conduct rules, and Collective Bargaining Agreement
    • Must be decisive, show attention to detail and meet deadlines
    • Must be aware of hazardous situations and be able to provide a leadership role in an emergency as needed
    • Must be able to work well with parts of a Team
    • Must be able to communicate effectively with Internal and External customers face to face and through written communication
    • Able to conduct crucial conversations and provide feedback
    • Must possess strong organizational skills
    • Must be able to read documents, follow instructions, learn and understand emergency and Company procedures, rules and regulations
    • Must have the ability to comprehend and keep abreast of information pertinent to the job such as special promotions and new procedures

    OTHER QUALIFICATIONS:

    • Must possess a valid, unexpired passport
    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
    • Must be a U.S. citizen or have authorization to work in the United States as defined my the Immigration Reform Act of 1986

     

    Southwest Airlines is an Equal Opportunity Employer.

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