We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
OVERVIEW OF THE EMERGING LEADER DEVELOPMENT PROGRAM
ELDP is an 18-month job rotational program consisting of on-the-job training, with an emphasis in Leadership Development. During the course of the program, participants work as Supervisors in their assigned host locations in three areas in the Operations that can include, but are not limited to: Customer Service, Ramp, Provisioning, and Customer Support & Services. Participants in the program receive on the job training, Southwest Airlines Leadership Training, and rotate and work as a Leader in the various Operations positions. In a fast-paced environment that is always evolving, ELDP graduates have the advantage of Leadership experience in several areas of Southwest Operations. For the duration of the program, participants are based at one or two of our Southwest Airlines locations, based on need and availability of training resources. Successful completion of the program requires participants to attend all scheduled meetings and trainings, successfully meet objectives and expectations for each rotation, and graduate from the program. Upon completion, graduates will be placed in a Southwest Airlines location based on business need and must commit to one year in that location.
How does ELDP impact Southwest Airlines?
We need great Leaders in the Operation to keep our Planes flying and Our Customers Happy, but also to support our Frontline Employees and create an environment where Living and Working the Southwest Way are possible. We expect that our Leaders Develop People, Build Great Teams, and Think Strategically to make sure that as a Company we can continue to Connect People to what is important in their lives through friendly, reliable, and low cost air travel, all while striving to be the world’s most Loved, Most Flown, and Most Profitable Airline. Without great Leaders serving our great Employees on the Frontline, this would not be possible.
What would an ELDP Rotation Look like?
Participants generally rotate in three areas of the Operation that could include, but is not limited to:
Above the Wing
Our Frontline Employees that work above the Wing interact directly with Southwest Airlines Customers. They make sure that our Customers make it safely on the Plane with a smile on their face. These are our Agents at the Gates and throughout the Airports that assist our Customers with everything from checking a bag to boarding the plane. As a leader in Above the Wing you may help with:
Below the Wing
Our Leaders Below the Wing directly impact on time performance and customer satisfaction while serving on the Ramp or Provisioning. They provide excellent Customer Service by understanding that Customer’s belongings are special to them. It isn’t about throwing bags onto a plane, it’s about providing special care and attention to things that are special to our Customers while working efficiently and quickly to keep costs low and aircrafts on time. They also have an impact on the Customer’s inflight experience. Making sure the Plane is stocked appropriately ensures Customers receive our legendary Hospitality 30,000 feet in the air.
Call Center – Customer Support & Services (CS&S)
Our Leaders within our Call Centers support our Employees who have a Heart for Customer Service. Providing legendary Hospitality to our Customers that contact us is very important to keep Customers happy and flying Southwest. Leaders here are able to serve our Agents by coaching and developing and interceding when necessary with our Customers.
Southwest Airlines is an Equal Opportunity Employer.