We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
What does a Ramp Agent do for Southwest Airlines?
Southwest Airlines Ramp Agents provide legendary Customer service by handling cargo and baggage service, directing and servicing aircraft and related activities on the airport ramp.
What are some of the daily duties of a Ramp Agent at Southwest Airlines? (Your duties may vary depending on the size of your work location.)
Loads, unloads, services, guides, and directs Company Aircraft;
Safeguards Customers' baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction;
Handles all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent;
Receives and records Customer baggage, air freight, mail and company materials as required;
Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent;
Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities;
Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors;
Uses jetway stairs frequently to carry items checked at the gate to the aircraft bin;
Reviews cargo forms for accuracy and corrects forms as necessary;
Performs interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork;
Cleans and services lavatories, operates lavatory carts and disposes of contents in accordance with established procedures;
May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork. Maintains an inventory of such items and supplies;
Transports cabin and cleaning equipment between aircraft storage area;
Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers;
Manually pushes and pulls push carts and containers;
Works in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoors;
May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods of time.
Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company's information system as required;
Must maintain the ability to wear prescribed uniforms.
So you want to be a Ramp Agent for Southwest Airlines? Check out the video below.
What are the minimum requirements to be a Ramp Agent at Southwest Airlines?
Southwest Airlines is an Equal Opportunity Employer.
***Southwest Airlines will consider your interest for San Jose Ramp Agent position if you are currently a resident of California or can provide established residency in the state of California***
High School diploma, GED or equivalent;
Must be at least 18 years of age;
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986;
Must possess a valid state motor vehicle operator's license.
May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights.
To work at the airport, you must be able to obtain a Secured Identification Display Area (SIDA) badge. You will be required to meet all local airport requirements. For the security access, job seekers must have no conviction, guilty plea, or judgment not guilty by reason of insanity in the last 10 years for any of the following disqualifying criminal offenses, as determined by the federal Transportation Security Administration:
1 Forgery of certificates, false marking of aircraft, and other aircraft registration violations
2 Interference with air navigation
3 Improper transportation of a hazardous material
4 Aircraft piracy
5 Interference with flightcrew members or flight attendants
6 Commission of certain crimes aboard aircraft in flight
7 Carrying a weapon or explosive aboard an aircraft
8 Conveying false information and threats
9 Aircraft piracy outside the special aircraft jurisdiction of the United States
10 Lighting violations involving transporting controlled substances
11 Unlawful entry into an aircraft or airport area that serves air carriers or foreign air carriers contrary to
established security requirements
12 Destruction of an aircraft or aircraft facility
14 Assault with intent to murder
17 Kidnapping or hostage taking
19 Rape or aggravated sexual abuse
20 Unlawful possession, use, sale, distribution, or manufacture of an explosive or weapon
22 Armed robbery or felony unarmed robbery
23 Distribution of, or intent to distribute, a controlled substance
24 Felony arson
25 A felony involving a threat
26 A felony involving: Willful destruction of property; importation or manufacture of a controlled substance; burglary; theft; dishonesty, fraud, or misrepresentation; possession or distribution of stolen property; aggravated assault; bribery; or illegal possession of a controlled substance punishable by a maximum term of imprisonment of more than 1
year, or any other crime classified as a felony that the Administrator determines indicates a propensity for placing contraband aboard an aircraft in return for money
27 Violence at international airports
28 Conspiracy or attempt to commit any of the aforementioned criminal acts listed above
What are the Physical Requirements of a Ramp Agent?
Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
Must be able to work in cramped or high places.
Must be able to carry heavy items up and down jetway stairs.
What else do I need to know about being a Ramp Agent for Southwest Airlines?
You will need to be available to work a variety of shifts, including nights, weekends and holidays and overtime;
Must be able to be alert to moving vehicles or aircraft and use radio equipment;
Must be able to communicate information and instructions verbally and/or via radio equipment;
Must be able to satisfactorily complete a Ramp Agent training program with a 90% or greater average and an evaluation period.
This is a union position covered by the Transport Workers Union (TWU).
Southwest Airlines is an Equal Opportunity Employer.